VP - Client Services

Company Description

HealthHelp - A WNS Company ), is the leader in the field of healthcare utilization and care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment. HealthHelp's innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth. Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp is headquartered in Houston, Texas. HealthHelp provides equal opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. If you need assistance in completing this application due to a disability, please contact a member of the Talent Acquisition Group to request an accommodation or an alternative application process by emailing

Job Description

•    Strong experience in building Client Senior Management (CxO/VP) level relationships and executive connects

•    Protect and grow revenue by building new offerings, receivables and collections, and overall customer satisfaction

•    Responsible for driving the revenue and profitability of account relationships through identification of initiatives and new growth opportunities  by working closely with the clients  health plan leadership 

•    Responsible for coordinating and strategizing compelling business solutions through collaboration with internal business partners to build solutions that address new opportunities in the marketplace

•    Manages the overall implementation process of new client accounts and program add-ons to existing accounts; within timelines and budgets

•    Develops account management plans to increase the market share and ensure client satisfaction that will optimize profitability and growth.

•    Responsible for contract negotiation and closure

•    Regularly reports account operational and financial status to Senior Management.

•    Ensures all required reports are delivered to the client in a timely manner.

•    Must be able to travel up to 50% of the time (within the U.S. as well as offshore locations for client visits when required)

•    Understand the products/programs/services provided by HealthHelp and WNS.

•    Experience working with URAC & NCQA accredited organizations and knowledge of the standards 

•    Responsible for development and delivery of all client financial reporting and presentations to be shared on a monthly, quarterly, or annual basis

Qualifications

•    Minimum of five years of executive level account management and contract negotiation experience, required 

•    Bachelor's Degree in Business or Health Administration preferred,

•    Demonstrates strong leadership skills to facilitate cooperation and project management among cross-functional teams and clients.

•    Excellent interpersonal and customer service skills, with the ability to communicate efficiently with individuals at all seniority or C-Suite levels

•    P&L management experience preferred

•    Strong analytical and critical thinking skills. Ability to obtain, manipulate, and interpret various reports and data to produce meaningful information

•    Should be detail oriented and organized in approach

•    Proven project management, task management and execution management skills

•    Experience working in cross functional and matrixed management operating teams

•    Possess excellent organization and time-management skills to effectively prioritize and manage multiple competing priorities in a fast-paced environment.

Additional Information

Compensation Disclosure

The base salary range for this position is $175,000 to $200,000 annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, education, skillset, and location.

In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.

WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.

Note: For complete compensation information, please refer to the job posting on our official careers page.

Benefits Overview

Our benefits package includes (but is not limited to):

- Medical, dental, and vision insurance

- Paid time off (PTO), holidays, and sick leave

- 401(k) with company match or other retirement plan

- Life and AD&D Insurance

- Employee Assistance Program

Equal Opportunity Employer Statement

HealthHelp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.

How to Apply

Please submit your application, including a resume and optional cover letter, through our careers page or email to