Results-Driven Collections Lead

4 days ago


Makati City, National Capital Region, Philippines Lennor Group Full time

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.

Lennor Metier is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: Financial lending service company

Job Type: Full-time

Location: Makati City

We are seeking an experienced Collections Manager to lead our collections team with a strategic approach. This role focuses on optimizing collection efforts, improving recovery rates, and ensuring compliance with regulatory standards.

Your Responsibilities:

Strategic Collections Strategy
  • Classify and prioritize accounts based on risk levels to enhance efficiency.
  • Implement collection strategies tailored to delinquency risks rather than fixed schedules.
Process Optimization
  • Refine workflows to improve the speed and effectiveness of collection efforts.
  • Continuously evaluate processes to identify inefficiencies and implement improvements.
  • Use data-driven insights to dynamically adjust collection strategies in response to delinquency trends.
Performance Tracking & Data Analysis
  • Monitor key performance metrics (PTP rates, Kept rates, and risk-adjusted recovery rates) using real-time dashboards.
  • Generate detailed reports with actionable insights to support informed decision-making.
Leadership & Team Development
  • Supervise, train, and mentor the collections team to enhance performance and execution.
  • Establish clear targets to maintain accountability and efficiency.
  • Promote a proactive, adaptable team culture that responds effectively to evolving risk factors.
Regulatory Compliance
  • Ensure all collection activities align with legal regulations, company policies, and ethical standards.
  • Balance recovery efforts with maintaining a positive and professional customer experience.

The ideal candidate will have a strong analytical mindset, leadership experience, and expertise in leveraging data-driven insights for real-time decision-making.

Required Skills:

  • Bachelor's degree
  • Minimum 10 years of experience in collections management, with a focus on risk-based strategies.
  • Strong expertise in collections management systems, data analytics tools, and CRM software.
  • Proven ability to analyze real-time data and make immediate tactical decisions.
  • Excellent leadership, negotiation, and problem-solving skills.
  • Deep understanding of loan collections, delinquency management, and legal recovery processes.
  • Ability to perform in a fast-paced, high-pressure environment.

Benefits:

  • Drive impactful collections strategies
  • Innovate and optimize collection tactics
  • Lead a dynamic team and foster agility


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