Results-Driven Collections Lead
4 days ago
About Lennor Group
As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.
Lennor Metier is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.
Industry: Financial lending service company
Job Type: Full-time
Location: Makati City
We are seeking an experienced Collections Manager to lead our collections team with a strategic approach. This role focuses on optimizing collection efforts, improving recovery rates, and ensuring compliance with regulatory standards.
Your Responsibilities:
Strategic Collections Strategy- Classify and prioritize accounts based on risk levels to enhance efficiency.
- Implement collection strategies tailored to delinquency risks rather than fixed schedules.
- Refine workflows to improve the speed and effectiveness of collection efforts.
- Continuously evaluate processes to identify inefficiencies and implement improvements.
- Use data-driven insights to dynamically adjust collection strategies in response to delinquency trends.
- Monitor key performance metrics (PTP rates, Kept rates, and risk-adjusted recovery rates) using real-time dashboards.
- Generate detailed reports with actionable insights to support informed decision-making.
- Supervise, train, and mentor the collections team to enhance performance and execution.
- Establish clear targets to maintain accountability and efficiency.
- Promote a proactive, adaptable team culture that responds effectively to evolving risk factors.
- Ensure all collection activities align with legal regulations, company policies, and ethical standards.
- Balance recovery efforts with maintaining a positive and professional customer experience.
The ideal candidate will have a strong analytical mindset, leadership experience, and expertise in leveraging data-driven insights for real-time decision-making.
Required Skills:
- Bachelor's degree
- Minimum 10 years of experience in collections management, with a focus on risk-based strategies.
- Strong expertise in collections management systems, data analytics tools, and CRM software.
- Proven ability to analyze real-time data and make immediate tactical decisions.
- Excellent leadership, negotiation, and problem-solving skills.
- Deep understanding of loan collections, delinquency management, and legal recovery processes.
- Ability to perform in a fast-paced, high-pressure environment.
Benefits:
- Drive impactful collections strategies
- Innovate and optimize collection tactics
- Lead a dynamic team and foster agility
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