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Collections Manager

1 week ago

Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we are seeking a highly skilled Collections Team Lead to oversee our collections account handling voice agents. As a key member of our team, you will be responsible for leading a team of professionals and guiding them in achieving exceptional results.

Responsibilities:
  • Lead a team of experienced collectors in managing customer interactions and resolving issues efficiently
  • Develop and implement strategies to improve collection rates and overall team performance
  • Collaborate with other departments to ensure seamless communication and data sharing

We are looking for an individual who possesses excellent leadership skills, is able to motivate their team, and has a strong understanding of the collections industry. If you are a results-driven professional looking for a new challenge, please consider applying for this position.

The ideal candidate should have at least 2 years of experience as a Team Lead in a BPO company, preferably with collections expertise. They should also be well-versed in navigating complex situations and making sound decisions under pressure.