Collections Team Lead Specialist
5 days ago
We are seeking a highly motivated and experienced Collections Team Lead to join our team. As a key member of our Revenue Control Department, you will be responsible for leading the collections team and ensuring that monthly goals are met.
Key Responsibilities:
- Assist in setting clear goals and KPIs for the collection staff.
- Coach and mentor the collections team members in Manila.
- Ability to effectively teach negotiation and decision-making skills.
- Oversee day-to-day operations and performance of the team.
- Ensure effective communication with clients regarding outstanding debt.
- Delegate tasks and assist with regular performance evaluation.
- Handle sensitive issues with internal and external customers.
- Update account status records and collections efforts in NetSuite.
- Partner with Billing, Cash App and Sales Teams to resolve client issues.
Requirements:
- Bachelor's degree graduate (preferably in Finance/Accounting related course).
- Extensive finance background with at least 6 years of experience in Accounts Receivable, B2B Collections, and skip tracing.
- Fluent in English with strong communication and professionalism.
- Organized, detail-oriented with strong decision-making and conflict resolution skills.
- Strong MS Office skills, especially in Excel.
- Ability to read and understand contract terms and requirements.
- Demonstrated expertise in setting team KPIs and collaborating towards achieving them.
- Experience working with NetSuite SAP and/or Salesforce.
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