Collections Team Lead Specialist

5 days ago


Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time
Job Description

We are seeking a highly motivated and experienced Collections Team Lead to join our team. As a key member of our Revenue Control Department, you will be responsible for leading the collections team and ensuring that monthly goals are met.

Key Responsibilities:

  • Assist in setting clear goals and KPIs for the collection staff.
  • Coach and mentor the collections team members in Manila.
  • Ability to effectively teach negotiation and decision-making skills.
  • Oversee day-to-day operations and performance of the team.
  • Ensure effective communication with clients regarding outstanding debt.
  • Delegate tasks and assist with regular performance evaluation.
  • Handle sensitive issues with internal and external customers.
  • Update account status records and collections efforts in NetSuite.
  • Partner with Billing, Cash App and Sales Teams to resolve client issues.
Qualifications

Requirements:

  • Bachelor's degree graduate (preferably in Finance/Accounting related course).
  • Extensive finance background with at least 6 years of experience in Accounts Receivable, B2B Collections, and skip tracing.
  • Fluent in English with strong communication and professionalism.
  • Organized, detail-oriented with strong decision-making and conflict resolution skills.
  • Strong MS Office skills, especially in Excel.
  • Ability to read and understand contract terms and requirements.
  • Demonstrated expertise in setting team KPIs and collaborating towards achieving them.
  • Experience working with NetSuite SAP and/or Salesforce.


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