Workforce Development Strategist

Workforce StrategistWe are seeking a skilled professional to oversee workforce planning, ensuring optimal staffing levels through forecast models.Developing and implementing workforce strategies to meet business objectives.Collaborating with cross-functional teams to ensure new hires are matched to the right clients.Utilizing Lever, MySQL, and other tools to...

Workforce Optimization SpecialistThe Workforce Optimization Specialist will spearhead the workforce planning team responsible for developing and implementing strategic plans to allocate resources efficiently.This role ensures the right number of employees are assigned at the right time to meet operational demands, factoring in planned and unplanned...

Job Title: Senior Workforce AnalystResponsibilitiesCreate comprehensive reports on historical call volume, handle time and operational performance metrics.Develop accurate forecasts of call volumes to inform headcount planning and scheduling, taking into consideration assumed Average Handling Time (AHT), absenteeism and other shrinkages.Publish weekly agent...

Job OverviewWe are seeking a seasoned workforce manager to oversee the planning and management of our workforce.The ideal candidate will have proven experience in workforce management, preferably in a BPO or remote work environment.Key ResponsibilitiesThe successful candidate will be responsible for:Reporting directly to the VP of Operations and/or...

Workforce Optimization SpecialistWe are seeking a skilled Workforce Optimization Specialist to join our team. This role will be responsible for analyzing and optimizing workforce management processes to ensure efficient and effective service delivery.Key Responsibilities:Analyze historical data, trends, and business projections to forecast service desk...

Job OverviewWe are seeking experienced professionals to join our workforce management team. The ideal candidate will have a strong background in payroll consulting and be able to manage multiple projects simultaneously.The successful candidate will be responsible for delivering high-quality services to clients, developing strong relationships with key...

Key Job ResponsibilitiesWork with operations, MIS, and Real-time analysts to develop and implement schedule plans based on staffing reports, leave allocations, overtime, and off-phone time requests.Continuously improve forecasting, scheduling, and reporting processes.Collaborate with workforce leads to discuss highlights, lowlights, opportunities, and...

Workforce Planning Manager PositionA Workforce Planning & Analytics Manager is needed to join our dynamic team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance...

Job Title: Organization Development ConsultantJob Summary:We are seeking a skilled Organization Development Consultant to join our team. As an Organization Development Consultant, you will play a key role in helping clients achieve their organizational goals by designing and implementing effective workforce transformation projects.Responsibilities:Leverage...

Overview of Job ResponsibilitiesTheWorkforce Managerproduces historical reports, interpret what they say, normalize the data, organize it, and store it. Using that history, generate and actual forecast showing volume, handle time and required staff using specific service goals. A micro-forecast (intraday) and a macro-forecast (monthly, annually, etc.) will...