
Virtual Health Advocate
2 days ago
We're building a revolutionary virtual health clinic, centered around the patient's needs.
Our VisionTo transform individual lives and fundamentally change the healthcare industry by applying technology and data ethically and compassionately.
Job Overview:Patient Growth SpecialistYou will own and improve processes to drive growth across our top-of-funnel marketing function, serving as our inside sales representative for those interested in joining our program.
This role will work cross-functionally with our clinical, marketing, and engineering teams to ensure patients have a delightful experience with us, helping us transform patient lives.
Main Responsibilities:- Serve as the first point of contact for patients who come to us through referrals or our website.
- Handle questioning and feedback from all consumers who are interested in enrolling.
- Convert patients by enrolling them in our program.
- Navigate financial and subscription plan conversations with patients.
- Ensure a smooth, scalable patient enrollment process.
- Insurance enrollment and credentialing.
- Handle inbound non-clinical support and enrollment inquiries.
- Work with our clinical staff and referring physician offices to improve operational processes.
- Leverage technology and internal teams to answer patient questions accurately and resolve challenges thoroughly.
- Collaborate with our product and marketing team to define clinical workflow priorities and determine high-impact product changes.
- 2+ years of experience in an inside sales B2C role, owning and scaling company processes.
- Strong attention to detail.
- Ability to work in a fast-paced environment with minimal direction.
- Highly collaborative and excellent written and oral communication skills, with effective interaction in a remote environment.
- An inherent growth mindset, focusing on improvement and driving the team to do the same.
- Ability to track and report on key metrics defining success.
- Opportunity to work with a revolutionary health-tech company.
- Experience in a dynamic, growing organization.
- Chance to develop and improve processes, driving growth and scalability.
- Prior experience in health-tech is a plus.
- Familiarity with technology tools, including GSuite, ZenDesk, Slack.
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