Senior Mental Health Clinician Manager

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeClinical Full time ₱783,296 - ₱1,049,576
Clinical Operations Lead

Our team seeks an experienced Clinical Operations Lead to oversee the delivery of clinical services across onsite and virtual channels. This critical role involves acting as the main clinical point of contact for enterprise clients, providing case management, and maintaining service quality.

Key Responsibilities
  • Client Management: Serve as the primary clinical point of contact for assigned enterprise clients, owning the delivery and quality of monthly clinical reports, and tracking Service Level Agreements (SLAs).
  • Clinical Service Oversight: Ensure clinician rosters are filled and services delivered on time, manage transitions and escalations, and monitor clinical quality benchmarks.
  • Clinician Management: Be the people manager for assigned clinicians, monitor session quality, provide developmental feedback, and conduct orientation and operational onboarding.
  • Cross-Functional Collaboration: Collaborate with other teams on improvements to service experience and workflows, contribute to new program planning, and engage in cross-country best practice exchange.
Requirements
  • Master's Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.


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