Cloud-Based Enterprise Support Expert

23 hours ago


Caloocan City, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $125,000
Enterprise Technical Support SpecialistWe are seeking a seasoned Technical Support Engineer to join our team. The ideal candidate will provide top-notch technical support to high-profile clients, ensuring the successful deployment and operation of cloud-based solutions.Responsibilities:
  • Deliver expert-level support for cloud-based platforms, hosted on AWS / Azure.
  • Manage and support large-scale deployments across enterprise environments.
  • Collaborate with consulting teams for seamless handovers.
  • Analyze and resolve product issues efficiently.
  • Review and validate templates based on client needs.
  • Meet with clients to resolve technical issues.
  • Support internal IT systems and optimize AWS environments.
  • Participate in weekly meetings with R&D to evaluate updates and bug fixes.
  • Conduct regression testing on new software builds.
  • Stay certified on relevant AWS services.
  • Contribute to internal documentation and knowledge base.
Requirements:
  • Previous experience in technical or software support, preferably in SaaS or cloud-based environments.
  • Proficiency in AWS services, CLI, and management tools.
  • Strong troubleshooting skills in web environments.
  • Excellent communication, documentation, and organizational skills.
  • Familiarity with software QA, testing methodologies, and version control tools.
We value individuals who take ownership and urgency in managing client issues. If you're passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

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