Support Expert for Global Clients
3 days ago
Eteam Workforce Private Corporation is a dynamic organization that values exceptional customer service. We are looking for a skilled SUPPORT EXPERT FOR GLOBAL CLIENTS to join our team and provide top-notch support to our clients worldwide.
Job Description:In this role, you will be responsible for resolving customer complaints in a timely and effective manner, utilizing various communication channels to engage with clients. Your primary goal will be to deliver exceptional customer experiences, identifying opportunities to add value through education and clear expectation setting.
Key Responsibilities:- Provide timely and effective support to customers through various communication channels, ensuring high standards are met
- Investigate and troubleshoot customer complaints, using available resources to resolve issues efficiently
- Develop strong relationships with customers, actively listening and empathizing to ensure their voices are heard
- Take ownership of customer issues, using critical thinking to find root causes and implement solutions
- Identify opportunities to educate customers on products or services, enhancing their overall experience
To succeed in this role, you should possess excellent communication skills, be adaptable, and flexible to meet the evolving needs of a fast-paced organization.
Requirements:
- Minimum 2-3 years of relevant experience in customer support and/or financial services, crypto, technology
- Experience with different channels of support, including voice, email, and messaging
- Phenomenal communication skills to operate globally across multiple departments and stakeholders
- Flexible and adaptable to meeting the evolving needs of a high-growth organization
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