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Senior Client Support Specialist

1 week ago

Taguig, National Capital Region, Philippines Nasdaq Full time

About Our Team

We're a diverse and inclusive team of professionals who are passionate about empowering individuals and communities to thrive in the financial system.

  • Job Overview
  • Nasdaq eVestment is seeking an Analyst to join our team and support our global client base for Analytics and data-driven solutions.
  • You will work closely with our internal teams to provide exceptional client service and drive business growth.
  • The ideal candidate will have a strong background in finance and excellent communication skills.

Responsibilities

  • Provide expert-level support to clients via phone, email, and live chat
  • Develop and maintain relationships with clients to understand their needs and preferences
  • Collaborate with internal teams to improve processes and drive business growth
  • Create educational content and conduct client training sessions

Requirements

  • Bachelor's degree in Finance, Economics, Business Administration, or Management; comparable experience may be substituted
  • At least 2 years of proven experience in a similar role, preferably in a similar organization
  • Proficiency in Japanese is required
  • Previous experience in Salesforce for case management is preferred
  • Advanced proficiency in Excel
  • Good understanding of financial services is preferred
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Able to work independently and as part of a team