Client Support Analyst Position

5 days ago


Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

Nasdaq, Inc. is a global technology leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

We're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

This permanent full-time role is based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week). You will be part of a fast-paced environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

As a Data Resolution Specialist, you will provide support for a global team of Product Specialists by facilitating the resolution of data issues and participating in ad-hoc data projects. You will handle queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership.

Your day will include:

  1. Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution.
  2. Participating in ad-hoc projects supporting client needs and internal team initiatives.
  3. Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements.
  4. Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base.
  5. Documenting and tracking all client interactions in Nasdaq's CRM system.
  6. With increased experience, direct client engagement will become part of the role.


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