Workforce Optimization Expert

6 days ago


Cebu City, Central Visayas, Philippines Tech Mahindra Full time

As a Workforce Manager-MIS at Tech Mahindra, you will be responsible for leading the delivery of our MIS solution. You will work closely with internal stakeholders to understand their needs and develop solutions to meet those needs.

About the Role

This is an exciting opportunity for a seasoned professional to join our team and make a meaningful contribution to our business.

Key Responsibilities
  1. Developing Solutions: Will be responsible for developing solutions to meet the needs of internal stakeholders.
  2. Collaborating with Stakeholders: Will be responsible for collaborating with internal stakeholders to understand their needs and develop solutions.
  3. Providing Support: Will be responsible for providing support to the team as needed.
Skill Sets
  1. WFM Knowledge: Should have sound knowledge of WFM – Planning, Scheduling, Forecasting, Real-Time Management, Reporting.
  2. Communication Skills: Should have good communication skills and be able to control the flow of conversation to effectively communicate to all.
  3. Problem-Solving Skills: Should be able to think on the feet to make decisions related to steps which would impact business.
Requirements

The ideal candidate should have at least 5 years of experience in WFM and overall experience of 8 years in the Call Center Industry.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Management

Industries

Outsourcing and Offshoring Consulting



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