Medical Operations Manager

7 days ago

Ayala Alabang, National Capital Region, Philippines beBeeTeamleader Full time ₱3,000,000 - ₱5,000,000
Job Overview

Mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. Key link between operations, quality, training, and client-facing functions.

Key Responsibilities
  • Lead, coach, and mentor multiple Team Leads and their AR specialists.
  • Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
  • Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.
  • Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
  • Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
  • Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.
  • Support the rollout of new tools, documentation practices, and training initiatives.
  • Ensure that team KPIs such as Call per hour target, productive hours, and accuracy are met.
  • Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.
  • Be approachable and available to team members, promoting open communication and support.
  • Promote a culture of collaboration, accountability, and continuous learning.

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