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4 days ago
We are currently seeking an experienced professional to fill a position as Technical Support Specialist. As part of our technical support team, this role will involve collaborating closely with various stakeholders to resolve technical issues reported by application users in a timely and effective manner.
Key Responsibilities:- Analyzing general ledger postings and investigating how figures are being calculated to identify any discrepancies or errors.
- Investigating reporting queries by analyzing how the report gets its data and the calculations used, ensuring accuracy and precision.
- Querying database tables to assist in resolving technical issues and provide expert solutions.
- Troubleshooting application bugs and identifying gaps in the system for development and proposing workable solutions to improve overall performance.
- Researching and troubleshooting to resolve technical issues and documenting new processes and guidelines for future reference.
- A degree in Accounting or Finance is required, with strong knowledge of accounting and financial principles.
- Strong analytical and problem-solving skills, with the ability to break down complex issues into their constituent parts and understand how these parts relate to each other.
- Excellent IT literacy, with experience in SQL and knowledge of databases an advantage.
- This role requires a strong understanding of accounting and financial principles, as well as excellent analytical and problem-solving skills.
- Candidates should have experience in troubleshooting complex technical issues and be able to work effectively in a team environment.
This position involves working closely with various teams to resolve technical issues and ensure seamless operation of applications. If you have experience in a similar role and possess strong analytical and problem-solving skills, we encourage you to apply.
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