IT Operations Professional

2 weeks ago

Taguig, National Capital Region, Philippines beBeeSpecialist Full time $60,000 - $80,000
IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team. As a key member of our technical support team, you will provide top-notch support to our clients via phone, email, and chat.

The ideal candidate will have a strong background in IT support, with experience working with Microsoft 365, Windows 10, and Active Directory. You should also be proficient in troubleshooting hardware and software issues remotely, as well as providing excellent customer service skills.

Our team is committed to delivering exceptional results and exceeding client expectations. We strive for excellence in all aspects of our work, from technical support to communication.

Key Responsibilities:
  • Provide white-glove End User Service Desk Support via phone, email, and chat.
  • Manage incidents and requests within the ticketing system.
  • Perform daily ticket follow-ups with end users.
  • Resolve username and password problems.
  • Uninstall/reinstall approved software applications on devices.
  • Support Multifactor Authentication, Single Sign-On, and VPN services.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
Required Skills and Qualifications:
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Progressive experience in Technical Support with an MSP or call center IT support environment (2-3 years).
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and work in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

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