Lead Technical Support Specialist

14 hours ago


Mandaue City, Central Visayas, Philippines beBeeCustomer Full time $100,000 - $150,000
Unlock Customer Success

Empower a team of dedicated Support Engineers to deliver exceptional service experiences.

About the Role

A customer-obsessed leader is sought to manage a team responsible for providing technical support to a global customer base. Key responsibilities include team performance, career development, and maintaining the highest standard of customer satisfaction.

Key Responsibilities:
  • Oversee a team of 10-12 Support Engineers
  • Monitor and oversee Support quality and SLA adherence, including coaching, follow-up, and optimization
  • Ensure individualized career development
  • Collaborate with fellow Sales, Product, and Engineering Managers to drive alignment and high-quality customer service
Requirements:
  • Self-motivated and capable of working with minimal guidance due to time zone differences
  • Results-driven and willing to take ownership to find solutions and solve problems
  • Determined and driven to ensure success in a fast-paced technical environment
  • Collaborative and able to work cross-functionally to drive alignment and success outcomes


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