IT Knowledge Strategist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeKnowledge Full time ₱800,000 - ₱1,000,000

Job Description:

The organization is seeking a seasoned Knowledge Manager to oversee the entire knowledge management lifecycle, ensuring that the knowledge base remains up-to-date, accessible, and effectively utilized. This role requires a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.

This individual will lead and manage the knowledge management function in the organization, defining, implementing, and continuously improving the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles. They will be responsible for managing, organizing, and maintaining a vast array of information and data for all aspects of IT Service Delivery.

The ideal candidate has a passion for knowledge management and automation and can communicate effectively with team members of all levels. If you are a self-motivated, detail-oriented person with excellent organizational and leadership skills, this may be an excellent opportunity for you.

Required Skills and Qualifications:

  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.

Benefits:

  • Great Place to Work certified for consecutive years
  • Remote work options available
  • Global exposure opportunities

Key Responsibilities:

  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.

Technical Requirements:

  • In-depth knowledge of operating systems (Windows, Linux), hardware, networking, and IT security concepts.
  • Ability to understand and provide feedback on complex technical content.
  • Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.

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