Senior Knowledge Strategist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeKnowledgeManager Full time ₱2,000,000 - ₱2,500,000
Knowledge Manager

We are seeking a highly skilled Knowledge Manager to join our team. The ideal candidate will be responsible for developing and implementing knowledge management strategies, leading the knowledge management function, and ensuring that our knowledge base is up-to-date, accessible, and effectively utilized.

As a Knowledge Manager, you will lead and manage the knowledge management process, defining, implementing, and continuously improving the IT knowledge management strategy and processes. You will act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.

Your key responsibilities will include:
  • Developing and managing the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Oversseeing the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Ensuring knowledge articles are accurate, timely, relevant, and consistent in language and structure.
  • Providing expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content, ensuring clarity and precision for diverse technical and non-technical audiences.

In addition to your technical skills and knowledge, you will possess excellent communication and collaboration skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership. You will also have strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement. Proofs of previous experience in IT Service Management, with significant portions dedicated to Knowledge Management leadership roles, would be an added advantage.

If you are a self-motivated, detail-oriented individual with excellent organizational and leadership skills, and if you have a passion for knowledge management and automation, we encourage you to apply for this exciting opportunity.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Technical Communications, or related field.
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.
  • KCS v6 Practices certification preferred.
  • At least 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.

We offer:
  • A dynamic and challenging work environment.
  • An opportunity to work with a talented team of professionals.
  • A competitive compensation package.
  • Remote work options.
  • Global exposure.

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