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Demand Management Lead

1 week ago

Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About TaskUs: TaskUs is a leading provider of outsourced digital services, offering next-generation customer experience to fast-growing technology companies. We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure.

We have expanded our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. This includes the Philippines, India, and the United States.

TaskUs was founded on one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). Our culture is centered around constant motion, exploring new technologies, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Description:

The Technology Demand Manager will be responsible for coordinating with Engineering, PMO, and other IT-related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology-approved projects using proven PMI tools, techniques, and best practices.

This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations, and various other program technical functional area dependencies.

Key Responsibilities:

  1. Develop detailed work plans for projects and support project team members in creating a formal WBS for their work.
  2. Identify project scope, timeline, budget, and success measures.
  3. Provide immediate conflict resolution and timely issue escalations.
  4. Manage and guide internal technical functional areas.
  5. Create presentations for project kick-off and closure.
  6. Conduct formal risk management activities throughout the life cycle of the project.
  7. Ensure timely resolution of all pre- and post-production issues meeting or exceeding SLAs.
  8. Maintain rigor around assigned projects' change management.
  9. Ensure project status reporting and updating are done on time.
  10. Maintain a knowledge base of lessons learned for all assigned IT-related projects.
  11. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations.
  12. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support.