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Support Ticket Resolution Expert

2 weeks ago

Manila, National Capital Region, Philippines Innovative Information Technology Solutions, Inc. Full time

Job Overview:

The Senior Customer Support Representative will be an integral part of our team, responsible for ensuring the success of our AI-driven system. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Manage the end-to-end process of menu input and validation.
  • Process and input new restaurant menus into our AI-driven system.
  • Validate and cross-check menu details such as pricing, descriptions, and modifiers.
  • Communicate directly with restaurant partners to clarify menu details, resolve discrepancies, and provide onboarding support.
  • Track onboarding progress and maintain accurate documentation of updates, issues, and resolutions.
Requirements:
  • Minimum of 5 years in a Senior Customer Support role or 3 years in a Supervisor role within a customer-facing environment.
  • Experience with restaurant POS systems, menu management platforms, or similar technologies preferred.
  • Proficiency in Microsoft Office Suite, database systems, and support ticketing tools.
  • Strong focus on accuracy, ensuring high-quality menu data for AI optimization.