Hospitality Experience Specialist
3 weeks ago
A "Front Desk Officer" role has become available at Tahj/Nsdmm Management. We are seeking a highly skilled and experienced professional to join our team in this challenging position.
About the Role:
The Front Desk Officer will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues efficiently. A key aspect of this role is maintaining a high level of professionalism and accuracy in all interactions.
Main Responsibilities:
* Manage front desk operations, ensuring seamless check-in and check-out processes
* Provide top-notch customer service, addressing guests' concerns and resolving issues promptly
* Process payments, handle room assignments, and maintain accurate records
* Collaborate with other departments to ensure smooth hotel operations
Requirements:
* At least 2 years of experience in a similar role in a hotel or high-end residential setting
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
* Strong problem-solving skills and attention to detail
* Ability to multitask, prioritize tasks, and manage time efficiently
* Bachelor's degree in Hotel and Restaurant Management, Tourism, Mass Communications, or a related field
Work Environment:
This role requires working in a fast-paced environment with frequent interactions with guests and colleagues. The ideal candidate should be able to maintain composure under pressure and adapt to changing situations quickly.
Salary Information:
We offer a competitive salary of approximately $45,000 per annum, commensurate with experience.
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