
Workforce Optimization Specialist
1 day ago
The Supply Planning Lead is a critical position overseeing workforce allocation and capacity management across multiple programs/accounts.
This individual will ensure the right number of resources are assigned at the right time to meet operational demands, taking into account planned and unplanned absenteeism, productivity trends, and forecasted requirements.
Responsibilities- Lead tracking and support of work allocation, auditing, and administration of supply and physical capacity across complex operations.
- Monitor capacity utilization, identify gaps, and recommend adjustments to meet Service Level Agreements (SLAs).
- Collaborate with Operations to understand staffing requirements and ensure optimal full-time equivalent (FTE) coverage.
- Track and record program allocation across footprint, ensuring end-to-end system coordination.
- Provide timely responses to supply inquiries and proactively create opportunities for capacity creation.
- Develop short-term and long-term supply planning strategies aligned with business growth and operational efficiency.
- Analyze trends in absenteeism and create mitigation strategies.
- Maintain processes promoting responsible utilization of our footprint.
- Lead implementation of data-driven strategies balancing priorities and timelines of multiple business units.
- Build and maintain tools enabling allocation of projected demand, supply, and other factors influencing capacity and physical footprint requirements.
- Lead, coach, and develop Supply Planning Specialists/Analysts to deliver accurate, timely workforce plans.
- Set performance goals, provide feedback, and conduct reviews.
- Establish a collaborative, high-performance team culture.
- Coordinate with clients to plan potential new buildouts.
- Act as primary contact for capacity and resource allocation discussions with account/program leaders.
- Prepare and present workforce planning reports and recommendations to senior leadership.
- Proactively escalate risks to capacity plans and propose corrective actions.
- Bachelor's degree in Operations Management, Business Administration, or related field (Master's Degree preferred).
- 8+ years of experience in operations, preferably in technology industry.
- 5+ years of people management experience, including managing leaders, and strong desire to develop team members.
- Adaptable and energized by fast-paced environment.
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