Service Workflow Coordinator

1 day ago

Makati City, National Capital Region, Philippines beBeeService Full time ₱2,500,000 - ₱4,000,000
Service Workflow Coordinator

The Service Writer role is a vital part of our organization's success, ensuring seamless communication and efficient workflow management. This position involves preparing accurate and timely service quotes, collaborating with internal teams and customers, and supporting the service workflow from inquiry to completion.

Key Responsibilities:
  • Prepare detailed and accurate service and parts quotes using QuoteWriter software or equivalent systems.
  • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements.
  • Coordinate with technicians to ensure accuracy and completeness of quotes.
  • Maintain a consistent and professional format and structure across all quote documentation.
Customer Communication and Coordination:
  • Act as the primary point of contact for service inquiries and quote updates.
  • Communicate clearly with customers regarding quote timelines, revisions, and service expectations.
  • Follow up on outstanding quotes and assist in converting quotes to active work orders.
  • Ensure all customer interactions are recorded and updated in the CRM or quoting system.
Workflow and Administrative Support:
  • Assist in opening and managing work orders from quote approval through job completion.
  • Track quote status and maintain accurate records of all quoting activity.
  • Collaborate with parts and service departments to ensure inventory availability and service readiness.
  • Support service advisors and management with data entry, report generation, and quote analytics.
Process Improvement and Reporting:
  • Identify opportunities to streamline the quoting process and improve quote turnaround time.
  • Maintain up-to-date knowledge of services, parts, and pricing structures.
  • Generate regular reports on quote volume, approval rates, and outstanding quotes.
  • Participate in team meetings and provide input on workflow optimization.

Qualifications: A bachelor's degree in a related field is preferred. 2+ years of administrative, estimating, or quoting experience in a service or technical environment is required. Experience in the trucking or engineering industries is preferred but not required. Proficiency with quoting software and CRM systems is a plus.

A successful candidate will possess excellent organizational skills, attention to detail, and effective communication skills. They will be able to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.

If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, please submit your application.

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