Support Services Liaison

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCommunication Full time ₱250,000 - ₱400,000
Customer Support Associate

Our organization seeks a meticulous and articulate professional with excellent written and verbal communication skills to handle customer inquiries via email, phone, and other channels.

Key Responsibilities:
  • Respond promptly to customer queries, addressing concerns related to orders, stock availability, charge issues, and returns in a professional manner.
  • Understand and apply company policies while providing assistance to customers.
  • Maintain accurate records of customer interactions and issues.
  • Coordinate with teams to resolve customer concerns efficiently.
  • Ensure courteous and effective communication to provide a positive shopping experience.
  • Assist in resolving charge disputes and processing refunds when needed.
Qualifications:
  • Excellent written and verbal English communication skills.
  • Previous experience in customer service is preferable, especially in an e-commerce setting.
  • Strong understanding of customer service etiquette with a professional and empathetic approach.
  • Ability to comprehend and accurately apply company policies.
  • Proficiency in email management tools and basic CRM software.
  • Strong organizational and problem-solving skills.
  • Ability to multitask and handle customer inquiries efficiently.
  • Comfortable making outbound calls to customers when necessary.

By joining our team, you will have the opportunity to develop your skills and gain valuable experience in customer support.

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