Operational Health Care Liaison

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCareOperations Full time $50,000 - $80,000
Care Operations Scheduling

We are seeking a highly organized and detail-oriented Care Operations Associate to join our team. As a key liaison between families, healthcare providers, and hospitals, you will facilitate timely communication and document retrieval to support seamless care delivery.

Key Responsibilities:
  • Manage patient documents and ensure timely, accurate distribution of medical records.
  • Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
  • Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
  • Support families in scheduling visits and coordinating care delivery processes.
  • Build meaningful relationships with parents as part of the support team.
  • Collaborate with internal teams and departments to ensure a seamless AbbyCare experience.
Requirements:
  • Bachelor's degree in nursing, healthcare administration, medical records management, or related field (preferred).
  • Minimum 2+ year experience in administrative or operations roles (e.g., Care Delivery Administrator, Operations Specialist, Care Coordinator).
  • Strong organizational skills and attention to detail.
  • Ability to multitask and solve problems creatively.
  • Commitment to going above and beyond for families.
  • Comfortable with dynamic responsibilities and cross-functional support.
  • Proficient in CRM platforms such as Salesforce, with hands-on experience navigating Google Drive and other cloud-based tools for document management and communication.

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