Dynamic Classroom Support Specialist

4 days ago

Caloocan City, National Capital Region, Philippines beBeeLeadership Full time ₱1,200,000 - ₱1,500,000
Proctor Role

This is a dynamic and challenging role where you will work closely with trainers to ensure the success of new hire classes. As a Proctor, you will be responsible for assisting trainers in classroom management, monitoring agent behavior, and providing feedback to enhance the learning experience.

Responsibilities:
  • Assist Trainer through Classroom Management
    • Monitor classroom throughout the day
    • Check on agents' behavior in class including level of engagement, agents not paying attention to training, agents that do not appear in training environment
    • Assist new hires on their technical concerns including system issues, camera concerns, connectivity, etc.
    • Assist Trainers in making sure that all new hire class are on the same page during facilitation and activities through identifying new hires with raised hands for questions, new hires that are disengaged or confused
    • Assist Trainers on minimizing interruption during class. Example: mute agents that are off mute while others are talking, calling out unnecessary background noises
    • Assist in filling out DEJ, with updates throughout the day (as assigned by the trainer):
      • Add in any system issues
      • Agent attendance issues
      • Lesson completion updates
      • Help trainer with breakout rooms
      • Getting everyone to breakout rooms and back to the main session
      • Monitoring breakout rooms for agent participation and task completion
      • Help complete any administrative tasks assigned by the Trainer
      • Coordination HR/IT/OPs interactions with agents
      • Coordination of classroom visitors
      • Activity setup
      • Login testing
        • Attendance Checking
          • Take attendance (at start of class each day, after breaks and lunch)
            • Act as timekeeper of the class
            • Ensuring the trainer has the correct agent hours
            • Monitor agent breaks or time away from the class; that is not planned or longer than planned
            • Assist trainer in verifying new hire class identity through camera
          • Assist with IT issues/Troubleshooting
            • Help with any IT issues (system not loading, lockouts, ResultsCX or client access issues)
            • Submit IT tickets (submit and follow up on IT tickets)
              • If tickets are submitted, they need to be added to the DEJ
            • Boost Engagement
              • Encourage participation
              • Acknowledgement of correct and incorrect responses (good job, great answer, thumbs up)
                • Call on agents in chat to speak up with responses
                • Praise (use praise feature to create badges for job well done)
                • Use emojis to show reaction to agent responses (thumbs up, heart, laugh)
              • Provides feedback to the trainer on class level of engagement and group dynamics
          • Off Class Duties
            • Proctors not in class are expected to take phone calls until such time that a class will be assigned to him/her.
            • Proctors may attend trainings as a Leadership Developmental for him/her when not in class
          We require someone who has:
          • Proficiency in the use of personal computers
          • Good non-verbal and verbal communication skills – both oral and written
          • Good interpersonal skills with the ability to work with trainer
          • Good attention to detail
          • Ability to work in a dynamic environment
          • Ability to work different shifts as required (with work week in-class possibly being 45-50 hours)
          Benefits:
          • All-around fun in the workplace
          • Healthcare Benefits
          • Opportunity to grow with us if that's

  • Classroom Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeTeaching Full time ₱400,000 - ₱850,000

    Classroom Support SpecialistWe are seeking a dedicated and qualified educator to provide support in our classrooms.Key Responsibilities:Deliver instruction as outlined by the regular teacherSupport students with disabilities and physical care needsRequirements:High School Diploma or G.E.D.Current Substitute Teacher Certification from DESEGood communication...

  • Classroom Support Associate

    4 days ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time $30,000 - $40,000

    Job Title: Classroom Support AssociateWe are seeking a highly skilled and detail-oriented individual to serve as a Classroom Support Associate. In this role, you will provide critical support to trainers and new hires during classroom sessions.Key Responsibilities:Assist Trainers in managing the classroom environment, ensuring a smooth and productive...

  • Dynamics 365 Support Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000

    Job Title: Dynamics 365 Support SpecialistWe are seeking a highly skilled and motivated individual to join our team as a Dynamics 365 Support Specialist. As a key member of our technical team, you will play a vital role in ensuring the smooth operation of our Dynamics 365 environment.

  • Educational Support Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeIntervention Full time $82,835 - $103,590

    About South Columbus Preparatory Academy - German VillageThis highly respected educational institution is seeking an Intervention Specialist to join their team. The successful candidate will play a vital role in supporting the educational, behavioral, and social needs of students eligible for special education and related services.Job Description:The...

  • Instructional Support Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeSupport Full time $45,000 - $62,500

    Instructional Support AssistantAbout the Role:We are seeking a highly qualified Instructional Support Assistant to join our team. As an Instructional Support Assistant, you will provide critical support to our teachers and students in creating a positive learning environment.The successful candidate will assist with classroom activities, promote student...

  • Virtual Learning Specialist

    4 days ago

    Caloocan City, National Capital Region, Philippines beBeeEducation Full time $57,000 - $59,000

    Special Education TeacherThis role is designed to support students with diverse learning needs in a virtual classroom environment.ResponsibilitiesOrient students to their course, communicate course requirements, and monitor student progress and pacing.Demonstrate thorough knowledge and understanding of assigned course or courses.Understand the diverse...

  • Microsoft Dynamics Support Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time $75,000 - $115,000

    Job Title: Microsoft Dynamics Support SpecialistWe are seeking a highly skilled Microsoft Dynamics Support Specialist to join our global support team. As a key member of the team, you will be responsible for ensuring the corporate Dynamics environments are clean, efficient, and user-friendly.About the RoleThis is an exciting opportunity for a technical...

  • Physics Instructor for Virtual Classroom

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeePhysics Full time $50,000 - $75,000

    Job Description:We are seeking an experienced Physics Instructor to join our team of expert educators. As a Virtual Teacher, you will be responsible for creating engaging lesson plans, delivering live lessons, and providing feedback to students.Responsibilities:Develop lesson plans that align with curriculum standards and pacing guides.Effectively utilize...

  • Dynamic Support Specialist

    4 days ago

    Caloocan City, National Capital Region, Philippines beBeeAdministrative Full time ₱6,000 - ₱7,500

    Job OverviewWe are seeking an experienced notetaker or transcriptionist with exceptional skills in capturing and analyzing information during meetings, including those with our CEO and consultants. The primary responsibility of the ideal candidate will be to work on a graveyard shift and adapt to evolving business structures.The successful candidate will...

  • Mission Support Specialist

    4 days ago

    Caloocan City, National Capital Region, Philippines beBeeMentor Full time $40,000 - $50,000

    Job TitleAn In-Field Mentor supports missionaries in their first twelve weeks by training remotely using Preach My Gospel principles and other missionary resources. This part-time, temporary role operates within the In-Field Missionary Learning and Development division.About the RoleProvide instruction, counsel, and feedback to missionaries through...