Global Connectivity Expert

1 week ago

Quezon City, National Capital Region, Philippines beBeeInternet Full time $40,000 - $60,000
Job Title:

Technical Services Specialist


Job Description:
  • This role is responsible for managing and maintaining the company's internet services, ensuring seamless connectivity for employees worldwide.

Key Responsibilities:
  • Review and validate employee eligibility for company-paid internet services
  • Coordinate with vendors or internal teams to initiate service setup
  • Track and manage provisioning requests to ensure timely activation
  • Incident Fulfilment - Monitor and manage incoming incident tickets via the BB Portal and ServiceNow
  • Ensure timely resolution of connectivity issues related to company-paid Internet
  • Troubleshoot and resolve incidents within defined SLAs
  • Escalate complex issues to appropriate support tiers when necessary
  • Outage Management
  • Detect and respond to system outages or service disruptions
  • Coordinate with ISP vendors to restore services promptly
  • Communicate outage status and updates to stakeholders and affected users
  • Document root cause analysis and contribute to post-incident review
  • BSL Inquiries - Respond to queries from BSLs, EU and managers regarding service status, escalations, or process clarifications
  • Provide updates on ongoing incidents or requests relevant to business operations
  • Facilitate communication between technical teams and business stakeholders

Required Skills:
  • Undergraduate degree or equivalent experience
  • Tech support skills, internet connectivity troubleshooting skills, telecom provisioning knowledge, knowledgeable in Servicenow, and Excel

Why Choose Us?

We are a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. Our culture is guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. We are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.


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