Customer Service Representative

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time $90,000 - $120,000
Customer Support Specialist">

We are seeking an experienced Customer Support Specialist to join our remote team. The ideal candidate will have a strong background in client service, troubleshooting, and analytical skills.

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The primary responsibility of this role is to provide timely and effective support to customers, resolving their queries and issues in a professional and courteous manner.

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To achieve this, you will work closely with our utility clients to deliver the best possible outcomes, leveraging your technical expertise to troubleshoot complex problems and develop creative solutions.

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As a key member of our support team, you will be required to work independently, managing multiple priorities and deadlines while maintaining excellent communication with stakeholders.

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We are looking for someone who is proactive, self-motivated, and has a passion for delivering exceptional customer experiences.

">Key Responsibilities:">
  • ">
  • Resolve customer support tickets and ensure timely updates.">
  • Troubleshoot technical issues (SQL, Linux, networking, VPNs).">
  • Collaborate with utility clients to deliver the best outcomes.">
  • Provide after-hours/holiday support when required.">
    • ">Required Skills and Qualifications:">
      • ">
      • 4+ years' experience in SQL, production environments, and client support.">
      • Linux OS support and network administration knowledge.">
      • Familiarity with relational databases (Oracle/PostgreSQL).">
      • Strong communication and problem-solving skills.">
      • ITIL/ITSM background.">
        • ">Benefits:">
          • ">
          • Fully remote work environment.">
          • Health and life insurance.">
          • Lifestyle rewards program.">
          • Gratuity.">
            • ">Others:">
              • ">
              • Harris provides mission critical software solutions for various verticals.">
              • We offer a comprehensive benefit package.">
              • We empower our employees to make a difference.">
              • We have an award-winning culture.">
              • We offer opportunities to learn.">
              • We are financially strong and owned by a leading software company.">
              • We have fun.">
                • ">

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please let us know.

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