Global Operations Leader

5 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time
Job Description

We are seeking an experienced Global Operations Leader to spearhead our international BPO operations and customer experience management. This is a unique opportunity to join a dynamic team and drive global process improvement and digital transformation initiatives.

About the Role
  • Lead and manage large-scale global BPO operations across diverse client accounts and geographical regions.
  • Oversee global financial performance, cost control, and data management specific to outsourcing call center and back-office operations.
  • Develop and implement company-wide, globally aligned operational strategies approved by executive management.
Required Skills and Qualifications
  • A bachelor's degree or above in a relevant field.
  • 15+ years of progressive leadership experience in global BPO operations and customer experience management.
  • Strong negotiation and global business management skills.
  • Excellent analytical thinking, proactive attitude, and communication skills with the ability to communicate effectively across diverse cultures and time zones.
Benefits
  • Diverse and inclusive work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.
Others

This role requires strong interpersonal skills and a collaborative teamwork mindset with the ability to build strong relationships across global teams.

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