Digital Operations Lead

6 days ago


Manila, National Capital Region, Philippines Shopee Full time
Digital Credit Operations Lead

Shopee is a leading global consumer internet company with a mission to improve the lives of individuals and businesses in Southeast Asia through financial services powered by technology.

The Collections Team Lead oversees a team of collections specialists to ensure compliance with internal policies and regulations. This role involves guiding team members to follow policies and procedures, regularly evaluating performance, and providing training to improve team skills.

Key responsibilities include:

  • Managing Credit Processing and Collections Teams to drive operational efficiency and quality assurance
  • Implementing best practices and innovative solutions to drive continuous improvement
  • Generating and analyzing reports on credit processing metrics and providing regular updates to management on KPIs

Requirements:

  • Graduate of any 4-year course preferably in banking and finance or related courses
  • At least 3 - 6 years experience as Digital Credit Operations Lead or related role
  • Critical thinking and problem-solving skills to counsel decisions
  • Proficiency in MS Excel and Google Sheets is a plus


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