Technology Operations Manager

6 days ago


Manila, National Capital Region, Philippines AIA Digital+ Philippines Full time

AIA Digital+ Philippines is seeking a highly experienced Technology Operations Manager to lead the company's technology operations. The successful candidate will be responsible for ensuring the smooth and continuous operation of technology infrastructure and services.

The primary objectives of this role are to maintain high levels of service availability, minimize disruptions to business operations, and drive continuous improvement in service delivery and management.

Key responsibilities include:

  1. Managing and maintaining technology infrastructure and services
  2. Coordinating and managing rapid and effective response to Critical, Major and High Severity Incidents
  3. Ensuring timely, clear, accurate and punctual communications to internal stakeholders

Requirements:

  • 6+ years relevant experience in managing large enterprise technology
  • Excellent understanding and proven experience in ITSM implementation in a multi-site environment
  • Proven experience plus qualification in ITIL

Benefits:

  • HMO with free 4 dependents
  • 15 days VL and 15 days SL (Pro-rated for mid-year hire)
  • Guaranteed 14th-month pay
  • Annual Targeted Incentive (Performance Bonus)


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