Quality Assurance Specialist

4 days ago

Pasig, National Capital Region, Philippines Stealth Monitoring, Inc. Full time

Stealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist - Apprentice.

Stealth's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action which will be shared with stakeholders. The QAS assists in developing, creating, and implementing quality processes and procedures, as well as making recommendations for enhancements.

Job Highlights:

  1. Day 1 HMO for you and two (2) of your dependents.
  2. Annual and Performance Based Salary Increase
  3. Additional Leave Credits

Duties & Responsibilities:

Problem Identification and Analysis

  • Investigates missed incidents and customer (internal/external) complaints.
  • Identifies root cause, risks, trends, patterns, threats, and operational challenges to be communicated to the Monitoring Center.
  • Analyzes strategic plans and reviews in the Monitoring Center processes.
  • Formulates recommendations to prevent further deviation from the standard process and/or promote continuous improvement of processes. Recommendations are to be communicated to the Monitoring Center.
  • Prepares and analyzes internal and external quality reports for management review.
  • Performs other duties as assigned.

Performance Monitoring

  • Achieves quality assurance of operational objectives by contributing information and analysis to strategic plans and reviews.
  • Prepares and completes reports on trends, patterns, threats, and analysis on productivity, quality, and customer-service standards.
  • Conducts operations audits to establish alignment of operational standards and recommend improvements.
  • Assesses readiness of new hires into production.

Overall Communication

  • Provides timely feedback and Performance Management data to Monitoring Center Manager, Supervisors, Team Leads, and Video Surveillance Operators to correct and prevent further deviation from the standard processes.
  • Collaborates and recommends with the Training Specialists and Monitoring Center Manager to develop instructional materials for training courses and executing training plans.
  • Communicates process updates to the Monitoring Center.
  • Ability to coach and train Monitoring Center staff effectively and efficiently.

Qualifications:

  • Graduate of any 4-year course.
  • Minimum of 3 years experience in a Quality Assurance role.
  • Lean Six Sigma certification is an advantage.
  • Good working knowledge of MS Office software.
  • Excellent computer skills.
  • Highly detail-oriented to ensure that all work performed by staff is of the highest quality and meets all internal and external policy and procedural requirements.
  • Excellent communication (oral and written) skills.
  • Ability to manage priorities.
  • Time management and organizational skills.
  • Interpersonal skills, self-confidence, leadership capabilities.
  • The ability to communicate in a clear, simple, constructive, and effective fashion.
  • A customer-oriented approach.
  • Good decision-making and problem-solving skills in a changing environment.
  • Proven ability to coach, train, and motivate for performance.

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact. Get to work with skillful team members and experience limitless growth. Choose to be exceptional and be part of the never-ending cycle of innovation, transformation, and evolution of surveillance technology.

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