
Senior Documentation Specialist
1 day ago
Immersive Content Creator
">We're seeking a seasoned Content Specialist to join our global team. As a key member, you'll craft user-friendly documentation that empowers our developers and customers worldwide.
">Your responsibilities will include:
">- Engaging with cross-functional teams to understand the ClickSend API and supporting products.
- Collaborating with the developer community to ensure documentation meets industry standards and best practices.
- Owning and managing our API documentation, ensuring consistency and customer satisfaction.
- Transforming complex technical information into engaging, accessible content.
- Providing code snippets and on-page technical content for our developer portal.
- Advocating for our technical users and participating in customer-centric research.
- Assessing the state of our current technical content and developing innovative approaches for improvement.
- Aiding in the creation and maintenance of a company-wide design system.
- Collaborating with brand copywriters to ensure a consistent tone-of-voice.
- Making critical decisions and establishing documentation strategies.
- Facilitating technical training for internal teams about the API and related topics.
The successful candidate will possess:
">- 4-7 years of experience writing technical documentation.
- Ability to present insights and data clearly.
- Excellent verbal, written, and grammatical communication skills.
- Excellent organizational skills and attention to detail.
- Prior development experience in any front-end or back-end languages.
- Ability to self-manage and meet deadlines.
We value our employees by offering:
">- Flexible remote work options.
- Birthday off policy.
- Generous annual leave program.
- Comprehensive medical insurance.
- Monthly home internet allowance.
- Free virtual counselling resources.
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