Operations Manager
18 hours ago
Operations Manager - Leading Customer Experience Teams
Key Responsibilities
The Operations Manager will be responsible for overseeing the daily operations of customer experience teams, ensuring that key performance indicators (KPIs) are consistently met. This involves effectively leading employees to reach their best potential, devising creative plans to achieve targets, gaining trust and respect from team members, identifying strengths and weaknesses, and assigning tasks to showcase talents and work on weaknesses.
Requirements
- At least 3 years of related working experience in customer experience operations and management;
- A good track record of meeting and delivering targets;
- Excellent communication skills to articulate with teammates and clients;
- Ability to multitask and work in a fast-paced environment;
- Good leadership skills.
Why Work With Us?
We prioritize employee well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a culture of constant motion, innovation, and inclusivity is reflected in our various departments, including Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all stages of an employee's career within the organization.
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