Technological Operations Manager

1 day ago

Batangas, Calabarzon, Philippines beBeeOperations Full time €60,000 - €80,000
Senior Technical Operations Specialist Role

This is a pivotal position in our company, responsible for managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

The ideal candidate will take full ownership of high-level monitoring, conceptualize new operational flows, and guarantee the seamless operation of all company products.

Key responsibilities include:

  • Operational Ownership: Ensure smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Support and lead strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.

The successful candidate will possess excellent analytical and problem-solving skills, with the ability to work effectively in fast-paced environments. They should be comfortable with heavy context switching and able to collaborate with cross-functional teams.

A bachelor's degree in Computer Science or a related field is required. The ideal candidate will have at least 3+ years of experience in similar roles, preferably in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.

We offer a competitive salary and benefits package, including remote work options, flexible working hours, and opportunities for professional growth and development.

Apply now to take your career to the next level and join our dynamic team

Job Requirements
  • At least 3+ years of experience in similar roles.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in fast-paced environments.
  • Comfortable with heavy context switching.
  • Collaborative mindset and strong communication skills.
Benefits
  • Competitive salary.
  • Remote work options.
  • Flexible working hours.
  • Opportunities for professional growth and development.

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