Operations Manager

3 weeks ago

Batangas, Calabarzon, Philippines TaskUs Full time
About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture has enabled the company to expand globally, with presence in twenty-three locations across twelve countries.

We prioritize our employees' well-being by offering competitive salaries and comprehensive benefits, and we support internal mobility and professional growth within TaskUs. Our culture and recognition, including being named as a great place to work by Glassdoor and others, reflect our commitment to people-first values.

Position Overview

What does an Operations Manager really do? The role focuses on delivering the best possible customer experience for clients by leading and developing a high-performing team.

As An Operations Manager, You Will
  • Make sure that KPIs are met consistently
  • Help each employee reach their best potential
  • Creatively devise plans to help employees achieve targets
  • Gain the trust and respect of your team
  • Identify strengths and weaknesses within the team
  • Assign tasks that showcase talents and address development needs
  • Manage relationships and develop people
Requirements
  • At least 3 years of related experience in customer experience operations and as a management specialist
  • A proven track record of meeting and delivering targets
  • Excellent communication with teammates and clients
  • Ability to multitask in a fast-paced environment
  • Strong leadership skills

At TaskUs, leaders are expected to support their direct reports and uphold our #RidiculouslyGood culture. We are committed to equal opportunity and inclusive practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/

TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives on it for the benefit of our employees, clients, services, and community.


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