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Team Director

1 week ago

Davao City, Davao, Philippines TORCH Solutions Full time
Job Description

We are seeking a highly skilled and motivated Team Leader to join our team at TORCH Solutions. As a key member of our leadership team, you will be responsible for driving exceptional service delivery and ensuring the success of our customer service professionals.

Key Responsibilities:
  • Provide coaching and mentoring to team members to drive performance and development.
  • Monitor and evaluate team and individual productivity and quality metrics.
  • Foster a positive and collaborative work environment that promotes high-performance.
  • Lead team meetings and one-on-one sessions to provide feedback and support.
  • Champion our company values, policies, and procedures.
Requirements:
  • At least 1 year of experience as a Team Lead handling an inbound account.
  • Strong interpersonal and communication skills to effectively lead and motivate a team.
  • Excellent problem-solving and decision-making abilities.
  • Proficient in using contact centre and productivity tools.
  • Ability to thrive in a fast-paced dynamic environment.