Technical Support Analyst

6 days ago


Angeles City, Central Luzon, Philippines Thrive Full time

Job Description

  • Rapidly respond to events generated from one of Thrive's monitoring platforms.
  • Analyze data to identify trends that could lead to potential problems.
  • Evaluate the impact of events related to business criticality.
  • Communicate updates regularly to all necessary internal and external parties throughout event triage.
  • Foster a culture of best practices throughout the technical support process.
  • Escalate complex issues to the Event Management Engineer for continued troubleshooting and resolution.
  • Adjust priorities and balance responsibilities in a fast-paced environment.
  • Provide client support and communication via phone, email, chat, and other approved methods.

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