Technical Support Professional
6 days ago
We are looking for a dedicated Technical Support Professional to join our team at Australian Outsource Desk Inc. As a key member of our operations, you will play a crucial role in providing exceptional customer support for technical products and services.
Responsibilities- Provide top-notch technical assistance to customers via phone, email, or chat
- Utilize CRM, ticketing systems, and remote troubleshooting tools to resolve issues efficiently
- Collaborate with internal teams to ensure seamless customer experience
- Analyze and troubleshoot complex technical problems
To succeed in this role, you will require:
Requirements- At least 2-4 years of experience in a TSR role within a BPO setting
- Excellent English communication skills (verbal and written)
- Experience using CRM, ticketing systems, and remote troubleshooting tools
- Ability to handle high-pressure situations and multitask effectively
In return for your hard work and dedication, we offer a comprehensive benefits package, including:
Benefits- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- On-site parking
- Paid training
This is a full-time position with a competitive salary of Php25,000.00 - Php30,000.00 per month.
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