Technical Support Engineer
1 week ago
Share
Job DescriptionDescriptionAbout Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities
- Ability to handle diverse computing environments in a wide cross section of business clients
- Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution
- Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- Sets client expectations appropriately throughout the troubleshooting process
- Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
- Prioritize tickets created
- Follow Thrives' best practices for escalating tickets to Tier 2 engineers
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolution of incidents/requests related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Password Resets
- Networked Printer Issues
- Bachelor's Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 2-4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory
- Ability to articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
- In depth knowledge of Windows OS (7, 8.1, 10, etc.)
- Experience with Windows Server
- Experience with monitoring and remote management tools
- Experience with Apple OS
- Experience with VMWare
- CompTIA Net +
- Microsoft: MCP/MCITP/MCSA
Please refer to job description.
Working LocationIf the position requires you to work overseas, please be vigilant and beware of fraud.
#J-18808-Ljbffr-
Technical Support Engineer
7 days ago
Angeles City, Central Luzon, Philippines Storagepipe, a THRIVE Company Full timeAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals...
-
Senior Technical Support Engineer
1 week ago
Angeles City, Central Luzon, Philippines Sleek Full timeAbout SleekSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn...
-
Support Engineer
2 weeks ago
Angeles City, Central Luzon, Philippines Network Coverage Full timeEmployment: Remote ContractorCompany Base: USHours of Work: GY, 40hrs/weekShifts:8AM - 5PM EST for the first two weeks1PM - 10PM EST shift going forwardLocation: PH - Permanent WFHWorkstation: Equipment ProvidedBenefits:13th Month PayCompetitive Salary (USD Based)Permanent WFHProfessional Growth and TrainingSupportive Work EnvironmentGENERAL DESCRIPTION:The...
-
Technical Support Specialist
7 days ago
Angeles City, Central Luzon, Philippines Sleek Full timeAbout UsSleek is a leading provider of innovative online solutions for entrepreneurs. Our mission is to empower small business owners with peace of mind and the tools they need to focus on growth.We have a global team of 440 builders from 18 countries, with offices in various locations around the world. We are committed to delivering exceptional customer...
-
Technical Support Specialist
6 days ago
Angeles City, Central Luzon, Philippines Storagepipe, a THRIVE Company Full timeAbout UsOur Company OverviewStoragepipe, a THRIVE Company, is an innovative technology solutions provider dedicated to delivering exceptional Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services enable...
-
Technical Support Analyst
6 days ago
Angeles City, Central Luzon, Philippines Thrive Full timeJob DescriptionRapidly respond to events generated from one of Thrive's monitoring platforms.Analyze data to identify trends that could lead to potential problems.Evaluate the impact of events related to business criticality.Communicate updates regularly to all necessary internal and external parties throughout event triage.Foster a culture of best practices...
-
Technical Support Specialist
6 days ago
Angeles City, Central Luzon, Philippines Boomering Inc Full timeAbout Boomering Inc.Company OverviewWe are an ISO-certified, leading BPO company dedicated to providing simple and smart offshoring solutions. Our mission is to enrich client and staff lives through exceptional service, transparency, and excellence in partnership.Job Description for a Service Desk EngineerAs a key member of our team, you will be responsible...
-
Technical Support
4 weeks ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeTechnical Support Representative (TSR) – BPO ExperienceJob Description:We are looking for a Technical Support Representative (TSR) with BPO experience to provide exceptional customer support for technical products and services. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-centric...
-
Technical Support
7 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeQualifications:2-3 years of experience as a TSR in a BPO or call center environment.Strong troubleshooting and problem-solving skills in water/plumbing servicesExcellent communication skills in English (both verbal and written).Experience with ticketing systems, CRM tools, and remote troubleshooting software.Ability to handle complex situations and provide a...
-
Helpdesk Support Engineer
6 days ago
Angeles City, Central Luzon, Philippines Boomering Inc Full timeAt Boomering Inc., we are committed to providing our employees with a supportive and collaborative work environment.About the JobWe are currently seeking a talented Service Desk Engineer to join our team. As a Service Desk Engineer, you will play a critical role in providing technical support to our clients, resolving IT issues, and communicating progress to...
-
Cloud Infrastructure Engineer
1 week ago
Angeles City, Central Luzon, Philippines Jet Support Services, Inc. (JSSI) Full timeAs a Cloud Infrastructure Engineer, you will design, implement, support, and maintain cloud infrastructure solutions for our organization's applications and services. You will ensure the reliability, security, and performance of our systems through operational activities that align with industry best practices.Key ResponsibilitiesAdminister and support the...
-
Technical Support Specialist
5 days ago
Angeles City, Central Luzon, Philippines Novanox LTD Full timeNovanox LTD is committed to delivering exceptional customer experiences, and we are seeking a skilled Technical Support Specialist to join our team. In this role, you will play a critical part in ensuring our customers receive timely and effective support.The ideal candidate will have a strong background in technical support, with excellent problem-solving...
-
Technical Support Staff
7 days ago
Angeles City, Central Luzon, Philippines Sumitomo Electric Full timeAbout the Role:Sumitomo Electric is seeking an Engineering Requirements Coordinator to assist in the analysis and understanding of customer engineering standards. The successful candidate will have excellent organizational skills and be able to work effectively in a team environment.Key Responsibilities:Analyze and understand customer engineering standards...
-
Technical Support Representative
1 week ago
Angeles City, Central Luzon, Philippines On Spot Global Corporation Full timeShareJob DescriptionEmployee Recognition and RewardsEmployee Recognition ProgramGovernment Mandated BenefitsInsurance Health & WellnessHealth Insurance, Life Insurance, HMOProfessional DevelopmentProfessional DevelopmentMaternity & Paternity Leave, Sick LeaveDescriptionWe are seeking a detail-oriented and motivated Customer Service Technical Support...
-
Technical Operation Support
2 weeks ago
Angeles City, Central Luzon, Philippines NovanoxPH Full timeJob OverviewWe are on the look for skilled and experienced Technical Operation Support for one of our biggest clients in Israel established in assisting Global companies in setting up Online Casinos ensuring compliance of laws set by the countries.As a Technical Operation Support, you will be working with the Operations and other departments in handling Data...
-
Technical Support Specialist
7 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeJob Overview:Australian Outsource Desk Inc. is seeking a highly skilled Technical Support Specialist to join our team.This role involves handling inbound and outbound technical support calls, chats, and emails from customers related to water services.The successful candidate will have strong troubleshooting and problem-solving skills, excellent communication...
-
Technical Support Specialist
5 hours ago
Angeles City, Central Luzon, Philippines Pan Asia Resources Philippines Inc Full timeAt Pan Asia Resources Philippines Inc, we are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. This is an exciting opportunity for you to showcase your technical expertise and provide top-notch support to our customers.The successful candidate will serve as the first point of contact for customers seeking technical...
-
Technical Support Professional
6 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeWe are looking for a dedicated Technical Support Professional to join our team at Australian Outsource Desk Inc. As a key member of our operations, you will play a crucial role in providing exceptional customer support for technical products and services.ResponsibilitiesProvide top-notch technical assistance to customers via phone, email, or chatUtilize CRM,...
-
Technical Support Professional
11 hours ago
Angeles City, Central Luzon, Philippines Novanox LTD Full time**Job Overview:**We are seeking a skilled Technical Support Professional to provide exceptional service and assistance to our customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to improving the customer experience.**Responsibilities:Troubleshoot and resolve technical issues...
-
Technical Support Specialist
1 day ago
Angeles City, Central Luzon, Philippines HYPER FUTURE E-COMMERCE Full timeCompany OverviewAt HYPER FUTURE E-COMMERCE, we are dedicated to providing exceptional customer service and ensuring the smooth operation of our IT systems.Job DescriptionWe are seeking a skilled IT support specialist to join our team. The successful candidate will be responsible for troubleshooting technical issues, maintaining and servicing hardware and IT...