Customer Training Professional

6 days ago

Manila, National Capital Region, Philippines beBeeTrainer Full time $80,000 - $100,000
Job Description

RingCentral is seeking an experienced trainer to join its Customer Training team. As a key contributor, this role involves identifying training needs and delivering standard and tailored training within the customer training curriculum.

This position focuses on delivering Virtual Instructor-Led Training (VILT) and consultation for RingCentral products, with potential for additional responsibilities. The ideal candidate will possess independent thinking and be able to work with minimal supervision.

Responsibilities:

  • Learning Program Creation: Develop world-class customer-facing learning programs, applying adult learning principles to VILT formats.

  • Training Facilitation: Deliver high-quality instruction and engagement throughout customer-facing training sessions, providing engaging, visual, and hands-on learning experiences that drive customer success.

  • Training Consultation: Offer expert training consultation to customers, providing guidance on training strategies, methodologies, and best practices.

  • Collaboration: Maintain open partnerships with cross-functional teams to ensure training content is accurate, relevant, and aligned with business needs and priorities.

  • Process Improvement: Assist in content development to refine and improve course curriculum as needed, conduct training needs assessments, and translate requirements into effective training programs.

  • Multi-Tasking: Drive projects to completion within agreed-upon timeframes, demonstrating strong organizational and time management skills.

  • Resourcefulness: Seek continuous improvement by staying abreast of industry trends and implementing innovative training techniques.

Qualifications:

  • Minimum 2 years of proven success with blended learning, including ILT and VILT, and systems training experience related to user implementation and adoption.

  • Excellent organizational, analytical, interpersonal, and written/oral communication skills.

  • Bachelor's degree from a four-year college or university is required.

  • Voice-over-IP or telephony experience is highly preferred.

What We Offer

  • Comprehensive medical, dental, vision, disability, life insurance.

  • Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits.

  • 401K match and Employee Stock Purchase Plan (ESPP).

  • Paid time off and paid sick leave.

  • Paid parental and pregnancy leave and new parent gift boxes.

  • Family-forming benefits (IVF, Preservation, Adoption etc.).

  • Emergency backup care (Child/Adult/Pets).

  • Employee Assistance Program (EAP) with counseling sessions available 24/7.

  • Free legal services that provide legal advice, document creation, and estate planning.

  • Employee bonus referral program.

  • Student loan refinancing assistance.

  • Employee perks and discounts program.

RingCentral's work culture is the backbone of our success. We are committed to hiring and retaining great people because we know they power our success.

RingCentral, Inc. (NYSE: RNG), is a leading provider of business cloud communications and contact center solutions based on its powerful RingEX global platform.

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