Training and Performance Enhancement Professional

2 days ago

Manila, National Capital Region, Philippines beBeeCoaching Full time ₱1,200,000 - ₱1,700,000
Job Overview

The Training and Support Specialist leads new hire training programs, driving operational excellence through continuous learning and development. This role involves close collaboration with cross-functional teams to implement continuous improvement initiatives that enhance team productivity and elevate the client experience.

Key Responsibilities:
  • Conduct new hire orientation, process and product training, guiding employees through onboarding, skill enhancement, and transitioning to independent work.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Serve as a backup and support team operations when needed.
Requirements
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.

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