
Clinical Records Coordinator
3 days ago
Job Title: Clinical Records Coordinator
About the RoleThis is an exciting opportunity to work with a dynamic team as a Clinical Records Coordinator. As the first point of contact for clients, you will play a vital role in ensuring that every request is accurate, complete, and optimized for downstream success.
The precision and quality of the intake process directly influence the speed and accuracy of medical record retrieval for law firm clients. In this role, you will be responsible for identifying all relevant healthcare providers involved in a client's treatment, researching and locating billing providers, and accurately inputting all identified providers into the admin application.
Key Responsibilities- Provider Research & Identification
- Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
- Research and locate billing providers and related entities using tools such as historical request data and direct provider outreach.
- Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
- Prepare accurate base forms before generating submission packets.
- Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters and affidavits.
- Assign requests to the appropriate records team members based on workload balance and utilization metrics.
- Identify and escalate special provider requirements to the assigned Client Success Manager (CSM).
- Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
- Experience
- Prior hands-on experience requesting health records from providers on behalf of law firms.
- Exceptional accuracy; even small mistakes can cause delays of several months.
- Proficiency with Adobe Acrobat and other PDF editing/combining tools.
- Strong verbal and written communication skills, with a proactive problem-solving mindset.
This role offers a unique opportunity to work in a fast-paced environment, with a focus on delivering high-quality results. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply.
Apply Now: To apply for this exciting opportunity, please submit your application through our website.
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