Customer Service Representative

2 days ago

Mandaue City, Central Visayas, Philippines beBeeExperience Full time ₱6,200 - ₱7,900
Customer Experience Specialist

We are looking for a passionate Customer Experience Specialist to join our team. This is a seasonal position until January 2026.

About the Role:

  • This role is responsible for providing exceptional customer service across various channels, including email, live chat, phone, and social media.
  • You will be the front line of communication, addressing inquiries about our products and overall business while embodying our core values and brand ethos.

Responsibilities:

  1. Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  2. Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  3. Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  4. Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  5. Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  6. Foster a positive brand perception by consistently delivering exceptional customer interactions.
  7. Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  8. Employ a solution-oriented mindset in order to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
  9. Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  10. Provide valuable feedback based on customer interactions to improve processes and product offerings.

Requirements:

  • Experience in customer-facing roles.
  • Superior written and oral communication skills.
  • Strong people skills — you are excited by the idea of chatting with new and interesting folks.
  • Friendly and empathetic.
  • Quick learner and able to think on your feet.
  • Experience with CRM systems such as Richpanel or Zendesk.
  • Passionate about creating amazing experiences for customers.
  • Self-starter who thrives in a fast-paced environment and delights in problem-solving.
  • Adaptable to change and able to take on new challenges.
  • Team player who works well with diverse personalities.

About Us:

We are committed to fostering a diverse, inclusive, and equitable workplace. We value unique perspectives and welcome applicants from all backgrounds, identities, and experiences.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to make a real impact in the lives of our customers.

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