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Advanced Technical Support Professional

1 week ago

Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Role Overview

At Hunter's Hub Incorporated, we are seeking a highly skilled L2 Application Support Specialist to join our team. As an advanced technical support professional, you will provide expert-level assistance and guidance to internal stakeholders on the use of critical applications.

This role requires strong analytical skills, expertise in issue resolution, and proficiency in tools such as Azure DevOps, Salesforce, and other enterprise applications relevant to the insurance industry.

The successful candidate will work closely with the IT Operations, Development, and Business Teams to resolve application-related incidents, identify root causes, and ensure system reliability and availability.

Key Responsibilities:
  • Provide advanced technical support for critical applications.
  • Work collaboratively with cross-functional teams to resolve incidents and improve system reliability.
  • Maintain a deep understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Stay up-to-date with industry trends and emerging technologies.