Support Specialist

24 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $45,000 - $60,000

Job Opportunity

We are seeking a Customer Support Specialist to provide exceptional support and ensure a positive experience through greeting, routing, and assisting with customer inquiries.

Detailed Responsibilities

  • Greet customers and route them to the appropriate team member.
  • Answer video calls, chats, and reroute customers to team members.
  • Work with managers and customer support reps to connect customers on Zoom.
  • Create best practices for waiting room etiquette and maintaining a great Zoom room environment.
  • Educate customers on chat/zoom support functions.
  • Provide feedback to leadership to improve customer experience.
  • Connect senior specialists with scheduled customers.
  • Facilitate urgent escalations by working with managers and senior specialists.

Requirements and Qualifications

  • A high school diploma or equivalent is required.
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role is preferred.
  • Knowledge of online calendars and scheduling (i.e. Google Calendar) is preferred.
  • Experience answering high call volume calls and solving customer needs is preferred.
  • Excellent phone, email, and instant messaging communication skills are essential.
  • Organization skills to keep accurate records and important information quickly are necessary.
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment are required.
  • Patience and listening skills to respond appropriately and interact positively with customers are crucial.
  • Interpersonal skills to create a pleasant experience for all customers are necessary.
  • Emotional intelligence to adjust your communication style based on the nature of the call is essential.
  • The ability to build lasting first impressions and relationships with customers is vital.
  • Availability to work a flexible schedule including mornings, nights, weekends, and holidays is required.

Key Skills

  • Customer Service
  • Communication
  • Time Management
  • Teamwork
  • Problem Solving
  • Attention to Detail

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