
Prosperous Client Partnership Specialist
6 days ago
We are seeking a seasoned Client Relationship Manager to spearhead the onboarding of new clients and ensure seamless service delivery.
This role is pivotal in driving client satisfaction, growth, and long-term partnerships. You will lead cross-functional teams, foster effective communication, and identify opportunities for mutual success.
The ideal candidate should have:
- 1-2 years of experience in Client Service or Customer Success roles
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- A proactive approach to issue resolution and escalation management
- New Client Onboarding:
- Develop and implement onboarding plans to ensure smooth transitions
- Collaborate with internal teams to prepare for client kick-off meetings
- Categorize and classify customers based on their requirements
- Manage set expectations and create work plans with clients
- Client Success Management:
- Ensure internal alignment for seamless service delivery
- Conduct regular customer health checks and follow-ups
- Identify and manage risks and gaps, applying action plans for corrective actions
- Track project plan targets and milestones
- Coordinate relevant training for support staff
- Client Requests & Support:
- Handle new customer requirements or additional support requests
- Coordinate new service requests, including the provision of additional support staff
- Manage requests for upskilling of support staff
- Competitive compensation package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- College Graduate preferred
- Fluency in English (speaking and writing)
- Good time-management skills
- Availability for full-time employment
- Willingness to adapt to new processes
Main Device:
- Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent
- RAM: 8 GB and above
- Storage: 112 GB
- Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)
Backup Device:
- Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent
- RAM: 4 GB
- Storage: 112 GB
- Internet Connectivity: 10 MBPS
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