Ecommerce Support Specialist

1 week ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time $80,000 - $100,000
Job Overview

We are seeking an experienced support specialist to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional support to our e-commerce clients.

  • Your primary goal will be to provide timely and effective assistance to customers via email, chat, and other channels.

Key Responsibilities
  • Deliver best-in-class customer experience by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage 20-30 open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)

Qualifications
  • Proven experience in merchant support, customer support, or a related role
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively

Benefits

Competitive salary and equity packages

Flexible vacation and PTO


About Our Team

We value customer-centricity, teamwork, and continuous learning. If you're passionate about delivering exceptional support and enjoy working in a fast-paced environment, we'd love to hear from you

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