Customer Support Team Supervisor

2 days ago


General Santos, Soccsksargen, Philippines beBeeLeadership Full time $60,000 - $70,000

Lead with Impact: Customer Support Team Supervisor

We are seeking a results-driven leader to guide our customer support teams toward success. As the next Customer Support Team Supervisor, you will motivate, mentor, and elevate our teams to deliver exceptional service for e-commerce brands.

As a seasoned leader, you will balance people management with operational excellence. Your expertise will ensure seamless communication, efficient workflows, and high-performing teams.

Key Responsibilities:
  • Direct and monitor the performance of assigned representatives to meet or exceed key performance indicators.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Foster a positive, supportive, and high-performance culture.
Requirements:
  • A minimum of 3 years of leadership experience in a customer service environment.
  • A proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is an asset).
  • A strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.

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