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Operations Efficiency Manager

1 week ago

Quezon City, National Capital Region, Philippines Humanly (humanly) Full time

About Humanly:

As a human-centered organization, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our People First culture has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries.

Key Responsibilities:

  • Develop and implement process improvements to enhance operational efficiency;
  • Lead cross-functional teams to achieve business objectives;
  • Identify areas for cost savings and implement initiatives to reduce waste;
  • Maintain accurate records and reports to measure performance metrics.

Requirements:

  • At least 3 years of working experience in customer experience operations and management roles
  • Skills in leading and managing an operations team
  • Good track record of meeting and delivering targets
  • Great verbal and written communications skills
  • Aptitude for multi-tasking and working in a fast-paced environment
  • Ability to take the lead in analyzing situations and data